Privacy Policy

Summary: Integratie collects personal information only when you contact us. We store it in Canada, never sell it, and use it solely to respond to your inquiry and deliver our services. This policy explains your full rights under Canadian federal law (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

1. Who We Are

Integratie ("we", "us", "our") is a Canadian business providing AI and workflow automation consulting and implementation services. We are based in Surrey, British Columbia, Canada.

Privacy contact:
Integratie — Privacy Officer
Surrey, British Columbia, Canada
Email: hello@integratie.ca

This Privacy Policy applies to the website at www.integratie.ca and to the personal information we collect in connection with our services.

2. Applicable Law

We comply with the following Canadian privacy legislation:

• Personal Information Protection Act (PIPA), SBC 2003, c. 63 — the primary privacy law governing our collection and use of personal information as a BC private-sector organization.
• Personal Information Protection and Electronic Documents Act (PIPEDA), SC 2000, c. 5 — applies to our interprovincial and international commercial activities involving personal data.

Both laws require that personal information be collected only for identifiable purposes, with appropriate consent, and managed with reasonable care.

3. What Personal Information We Collect

We collect personal information only when you voluntarily provide it. The primary source is our website contact form. Information we may collect includes:

• Full name and job title
• Company or organization name
• Business email address
• Business telephone number
• Business mailing address
• Details you share about your automation project, workflows, or business needs

We do not collect:

• Payment or financial information through this website
• Social insurance numbers or government identification
• Health information
• Personal information of individuals under 18 years of age

Technical information: Our web server may log standard access data (IP address, browser type, referring URL, pages visited, timestamp) as part of normal server operation. This information is used solely for security monitoring and server administration. We do not use third-party analytics services such as Google Analytics.

4. Why We Collect Personal Information

We collect personal information for the following identified purposes:

• To respond to your inquiry and assess how we can assist you
• To provide proposals, quotes, or project scopes you have requested
• To deliver automation consulting and implementation services under a client agreement
• To communicate about project status, timelines, and deliverables
• To comply with applicable Canadian laws and regulations
• To maintain business records as required by law

We will not use your personal information for any purpose other than those listed above without first obtaining your consent, or as otherwise permitted by law.

5. Consent

By submitting our contact form, you provide your express consent to the collection and use of your personal information for the purposes described in Section 4.

You may withdraw your consent at any time by contacting us at hello@integratie.ca. Please note that withdrawing consent may prevent us from providing services to you or continuing an existing engagement. We will inform you of the consequences of withdrawal before acting on your request.

Under PIPA (BC), we are not required to obtain consent where collection is clearly in your interest and obtaining consent would compromise the availability or accuracy of the information, or as otherwise permitted by PIPA.

6. How We Use and Disclose Your Information

We use personal information only for the purposes for which it was collected. We do not sell, rent, trade, or otherwise disclose personal information to third parties except as follows:

• Service providers: We may share information with trusted third-party service providers who assist us in delivering our services (e.g., cloud infrastructure, email delivery). These providers are contractually required to maintain appropriate security and to use the information only on our behalf and for our stated purposes.
• Legal obligations: We may disclose personal information when required by law, court order, or a lawful request from a government authority.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of our assets, personal information may be transferred as part of the transaction, subject to the same privacy protections.
• With your consent: For any other purpose, with your prior written consent.

7. Canadian Data Residency

All personal information collected through this website is stored and processed on servers located in Canada. We do not transfer personal data outside of Canada without your explicit consent, except where required by law.

This is a core commitment of our business: Canadian data stays in Canada. Our infrastructure partners are bound by Canadian privacy law and contractual obligations ensuring your information does not cross the border.

8. How Long We Keep Your Information

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law:

• Contact form inquiries that do not result in an engagement: Retained for up to 24 months, then securely deleted.
• Client records from completed engagements: Retained for up to 7 years following project completion, as required by Canadian tax and business records law.
• Server access logs: Retained for up to 90 days for security purposes, then automatically purged.

When personal information is no longer required, it is securely deleted or anonymized.

9. How We Protect Your Information

We implement physical, technical, and organizational safeguards appropriate to the sensitivity of the personal information we hold:

• All data transmitted to and from this website is encrypted using TLS 1.2 or higher
• Our servers are located in a Canadian data centre with physical access controls
• Access to personal information is restricted to employees and contractors who need it to perform their duties
• We use strong authentication practices and regularly review access permissions
• We conduct periodic security reviews of our systems and practices

No method of transmission or storage is 100% secure. In the event of a privacy breach that creates a real risk of significant harm to you, we will notify you and the Office of the Information and Privacy Commissioner for BC (OIPC) as required under PIPA.

10. Cookies and Tracking

This website does not use third-party tracking cookies or advertising trackers. We do not use Google Analytics, Facebook Pixel, or similar tracking tools.

Our website may use a session cookie strictly necessary for the operation of the contact form. This cookie does not persist after your browser session ends and does not identify you personally.

11. Your Rights

Under PIPA (BC) and PIPEDA, you have the right to:

• Access: Request access to the personal information we hold about you, along with an account of how it has been used and to whom it has been disclosed.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Withdrawal of consent: Withdraw consent to the collection, use, or disclosure of your personal information (subject to legal and contractual restrictions).
• Complaint: Lodge a complaint with us, and if unresolved, with the BC Office of the Information and Privacy Commissioner (OIPC) or the federal Office of the Privacy Commissioner of Canada (OPC).

To exercise any of these rights, please contact our Privacy Officer at hello@integratie.ca. We will respond within 30 business days as required by PIPA.

12. Complaints and Regulatory Bodies

If you are not satisfied with our response to a privacy concern, you may contact:

• BC Office of the Information and Privacy Commissioner (OIPC)
  Website: www.oipc.bc.ca
  Phone: 250-387-5629 | Toll-free: 1-800-663-7867
• Office of the Privacy Commissioner of Canada (OPC)
  Website: www.priv.gc.ca
  Toll-free: 1-800-282-1376

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, applicable law, or regulatory guidance. Changes will be posted on this page with an updated effective date. If changes are material, we will make reasonable efforts to notify affected individuals. Continued use of our website after the updated effective date constitutes acceptance of the revised policy.

14. Contact Us

Questions, requests, or concerns about this Privacy Policy or our handling of personal information should be directed to:

Privacy Officer — Integratie
Surrey, British Columbia, Canada
hello@integratie.ca

Note: This Privacy Policy is provided for informational purposes. It does not constitute legal advice. Integratie recommends you seek qualified legal counsel for advice specific to your situation.